Great information from the American Moving and Storage Association. www.moving.org
1. Get three written in-home estimates. Be wary of phone or internet estimates. Show the mover everything that will be moved, including items in attics, basements, garages, storage areas, sheds, etc. Typically two of the estimates will be very close together in price, weight, and service. Select one of those two estimates. The other bid will be very high or low. Avoid that carrier.
2. Obtain and read the three “pre-move” required documents from your carrier. These documents include: Your Rights and Responsibilities and Ready to Move brochures, and information on the arbitration program that the carrier participates in. These documents are all required for every interstate shipment.
3. Avoid large down payments. Be wary of carriers seeking large down payments to hold dates or to reserve service.
4. Ask questions. If you do not understand something, ask. The moving business is complex and has its own language. If you aren’t satisfied with the answers to your questions or if the carrier hesitates when you ask for clarification, talk to another carrier.
5. Plan an Off-Peak Season Move (when possible). June to September is the high season. If you can avoid moving during those months, you will likely receive better service. If you must move during the high season, move mid-month, mid-week, and avoid the end of the month.
6. Be Reachable by Phone. Make sure the carrier is able to reach you by phone during your move. This can save time and storage costs if the driver is ready to deliver and you ready to receive the shipment. Be sure to have the driver’s full name, id and truck number to allow for fast and easy communication.
7. Take Valuables with You. Valuables, such as cash, coins, jewelry, photographs,and important papers should be taken with you or sent ahead. Be sure to use a traceable service, such as FedEx and United Parcel Service.
8. Segregate Personal Travel Items. The items traveling with you, such as clothes and papers, should be put in one place or in the vehicle you are taking with you. Avoid having those items loaded on the truck and having to find them later.
9. Try to Relax. No matter how prepared you are things occasionally go wrong. Moving is one of the most stressful times in your life. Take a deep breath, be patient, and get a good night’s sleep before moving day.
10. Use an AMSA ProMover. Make sure your mover is a member of the American Moving and Storage Association. Visit AMSA’s consumer website: www.moving.org and also visit the Department of Transportation’s web site: www.protectyourmove.gov
Wednesday, March 31, 2010
Tuesday, March 30, 2010
Moving Terminology
Moving Terminology
Accessorial (Additional) Services - services such as packing, unpacking, or shuttle service that you request to be performed (or are necessary because of landlord requirements or other special circumstances). Charges for these services are in addition to the transportation charges.
Advanced Charges - charges for services not performed by the mover but instead by a professional, craftsman or other third party at your request. The charges for these services are paid for by the mover and added to your bill of lading charges.
Bill of Lading - the receipt for your goods and the contract for their transportation. It is your responsibility to understand the bill of lading before you sign it. If you do not agree with something on the bill of lading, do not sign it until you are satisfied that it is correct. The bill of lading is an important document. Don't lose or misplace your copy.
Binding/Non-Binding Estimate - a binding estimate is an agreement made in advance with the mover that guarantees the total cost of the move based on the quantities and services shown on the estimate. A non-binding estimate is the carrier's approximation of the cost based on the estimated weight of the shipment and the accessorial services requested. A non-binding estimate is not binding on the carrier and the final charges will be based on the actual weight and tariff provisions in effect.
Guaranteed Pickup and Delivery Service - an additional level of service whereby dates of service are guaranteed, with the mover providing reimbursement for delays. This premium service is often subject to minimum weight requirements.
High Value Article - items included in a shipment that are valued at more than $100 per pound. These items should be disclosed to the mover to ensure that they are protected accordingly.
Inventory - the detailed descriptive list of your household goods showing the number and condition of each item.
Transportation Charges - charges for the vehicle transportation portion of your move. These charges apply in addition to the additional service charges.
Order for Service - the document authorizing the mover to transport your household goods.
Pickup and Delivery Charges - separate transportation charges applicable for transporting your shipment between the warehouse and your residence.
Shuttle Service - use of a smaller vehicle to provide service to residences that are not accessible to the mover's normal linehaul equipment (large moving vans).
Storage-In-Transit (SIT) - temporary warehouse storage of your shipment pending further transportation; for example, if your new home isn't quite ready to occupy. Added charges for SIT service and final delivery charges from the warehouse will apply.
Valuation - the degree of "worth" of the shipment. The valuation charge that you are assessed compensates the mover for assuming a greater degree of liability than that provided for in the base transportation charges.
Accessorial (Additional) Services - services such as packing, unpacking, or shuttle service that you request to be performed (or are necessary because of landlord requirements or other special circumstances). Charges for these services are in addition to the transportation charges.
Advanced Charges - charges for services not performed by the mover but instead by a professional, craftsman or other third party at your request. The charges for these services are paid for by the mover and added to your bill of lading charges.
Bill of Lading - the receipt for your goods and the contract for their transportation. It is your responsibility to understand the bill of lading before you sign it. If you do not agree with something on the bill of lading, do not sign it until you are satisfied that it is correct. The bill of lading is an important document. Don't lose or misplace your copy.
Binding/Non-Binding Estimate - a binding estimate is an agreement made in advance with the mover that guarantees the total cost of the move based on the quantities and services shown on the estimate. A non-binding estimate is the carrier's approximation of the cost based on the estimated weight of the shipment and the accessorial services requested. A non-binding estimate is not binding on the carrier and the final charges will be based on the actual weight and tariff provisions in effect.
Guaranteed Pickup and Delivery Service - an additional level of service whereby dates of service are guaranteed, with the mover providing reimbursement for delays. This premium service is often subject to minimum weight requirements.
High Value Article - items included in a shipment that are valued at more than $100 per pound. These items should be disclosed to the mover to ensure that they are protected accordingly.
Inventory - the detailed descriptive list of your household goods showing the number and condition of each item.
Transportation Charges - charges for the vehicle transportation portion of your move. These charges apply in addition to the additional service charges.
Order for Service - the document authorizing the mover to transport your household goods.
Pickup and Delivery Charges - separate transportation charges applicable for transporting your shipment between the warehouse and your residence.
Shuttle Service - use of a smaller vehicle to provide service to residences that are not accessible to the mover's normal linehaul equipment (large moving vans).
Storage-In-Transit (SIT) - temporary warehouse storage of your shipment pending further transportation; for example, if your new home isn't quite ready to occupy. Added charges for SIT service and final delivery charges from the warehouse will apply.
Valuation - the degree of "worth" of the shipment. The valuation charge that you are assessed compensates the mover for assuming a greater degree of liability than that provided for in the base transportation charges.
Monday, March 29, 2010
Choosing a pro mover
Moving (behind the death of a loved one and divorce) ranks as the third most stressful life event. That in itself is telling. Unfortunately, the growing problem of “rogue movers” can turn this already stressful event into a complete nightmare. In fact, the Federal Motor Carrier Safety Administration (FMCSA) receives about 4,000 to 5,000 complaints each year about mover fraud.
Unfortunately, many of these moving scams have been tied to the increased usage of the Internet by consumers planning a move. More and more consumers are going online to find a moving company, basing their choices primarily on cost with little regard to a company’s record or reputation. As a result, an ever-growing number of people are being scammed by unscrupulous rogue movers, who aren’t licensed or insured movers; some are even “companies” without real operations. The Internet provides these companies with the opportunity to present themselves as being more established than they really are.
Planning ahead can help reduce the possibility of problems in what is a very detail-driven event. By following these steps in choosing your mover, you are more likely to have a safer, easier and more cost-effective transition.
Where To Start
· Begin your search for a mover by asking your friends, relatives, and business associates about movers they have used and liked.
· Use the phone book or contact a real estate agent to find at least three moving companies that have real offices (i.e., real addresses) in your area.
· If you are using the Yellow Pages, remember: just because a moving company has a large ad doesn’t necessarily mean it is reputable.
· Once you’ve made a list of prospects, contact the companies via phone to get the full company name and “doing business as” names, the number of years in business, address and phone numbers, Web site and e-mail addresses, references and DOT and MC license numbers.
· Then go to SaferSys.org, an FMCSA Web site, and search for the company using the DOT and MC license numbers to see safety information, any orders to cease operation, licensing and other information. You can also check with the Better Business Bureau or other consumer organizations in your local area.
Getting Estimates
· Schedule at least two on-site estimates, which should be provided free of charge. A reputable mover WILL NOT give you an estimate over the phone.
· Don’t rely on a quote provided sight-unseen over the phone or over the Internet. You are generally charged for the actual weight of your shipment and the actual services provided, and you are better off meeting face-to-face with the mover’s representative to ensure that you both understand what is involved.
· During the on-site estimate, be sure to show the representative everything that is to be moved. Don’t forget about the items in the basement or the major piece of furniture you have sent away for repairs. Don’t be afraid to ask questions. The salesperson should also ask you questions -- about your new home, the timing of your move, etc.
· Inquire about “valuation" options. Valuation provides protection from loss or damage to your possessions. The valuation option you choose determines the basis upon which any claim will be adjusted and the maximum liability of the mover. The liability of a mover for loss or damage is based upon the mover’s tariffs, as well as federal laws and regulations, and has certain limitations and exclusions. Valuation is not insurance; it is simply a tariff-based level of motor carrier liability.
· Be wary of quotes that are substantially lower than the rest. “Low ball” price quotes could result in significantly lower-quality service, or they could be an indication of a mover who plans to “up” the price in a moving scam. One of the many horror stories shared by victims of moving fraud involves a rogue mover taking household goods “hostage” and demanding large sums of money – sometimes thousands of dollars – before returning the possessions. (In these cases, the mover often gives the customer a low bid, then ups the price once the goods are on the truck.)
Go With a Name You Know
· There are plenty of quality “name” van lines to choose from. If you have never heard of a particular mover and you have no references from friends or business associates, be very careful! Don’t be swayed by a super-low price from an unknown firm; remember: you’re entrusting your mover with almost all of your personal possessions.
Choosing From Among Similar Estimates
· References are important. If a mover wasn’t recommended by someone you know, ask for the names and phone numbers of satisfied customers. Then call them!
· Consider the attentiveness of the salesperson. Do you have confidence that he or she will be there to help you through planning, packing, and loading?
· Take a drive past the mover’s office or warehouse. Does it reflect the level of quality and professionalism you expect in a service provider?
· Movers are required by law to provide you with a copy of the brochure, “Your Rights and Responsibilities.” In this brochure, the “110% Rule” is explained. The rule states that under a non-bonding estimate, the mover cannot require you to pay more than the amount of the original estimate, plus 10 percent, at the time of delivery. You are obligated to pay any remaining charges over the 110 percent amount, within 30 days.
Unfortunately, many of these moving scams have been tied to the increased usage of the Internet by consumers planning a move. More and more consumers are going online to find a moving company, basing their choices primarily on cost with little regard to a company’s record or reputation. As a result, an ever-growing number of people are being scammed by unscrupulous rogue movers, who aren’t licensed or insured movers; some are even “companies” without real operations. The Internet provides these companies with the opportunity to present themselves as being more established than they really are.
Planning ahead can help reduce the possibility of problems in what is a very detail-driven event. By following these steps in choosing your mover, you are more likely to have a safer, easier and more cost-effective transition.
Where To Start
· Begin your search for a mover by asking your friends, relatives, and business associates about movers they have used and liked.
· Use the phone book or contact a real estate agent to find at least three moving companies that have real offices (i.e., real addresses) in your area.
· If you are using the Yellow Pages, remember: just because a moving company has a large ad doesn’t necessarily mean it is reputable.
· Once you’ve made a list of prospects, contact the companies via phone to get the full company name and “doing business as” names, the number of years in business, address and phone numbers, Web site and e-mail addresses, references and DOT and MC license numbers.
· Then go to SaferSys.org, an FMCSA Web site, and search for the company using the DOT and MC license numbers to see safety information, any orders to cease operation, licensing and other information. You can also check with the Better Business Bureau or other consumer organizations in your local area.
Getting Estimates
· Schedule at least two on-site estimates, which should be provided free of charge. A reputable mover WILL NOT give you an estimate over the phone.
· Don’t rely on a quote provided sight-unseen over the phone or over the Internet. You are generally charged for the actual weight of your shipment and the actual services provided, and you are better off meeting face-to-face with the mover’s representative to ensure that you both understand what is involved.
· During the on-site estimate, be sure to show the representative everything that is to be moved. Don’t forget about the items in the basement or the major piece of furniture you have sent away for repairs. Don’t be afraid to ask questions. The salesperson should also ask you questions -- about your new home, the timing of your move, etc.
· Inquire about “valuation" options. Valuation provides protection from loss or damage to your possessions. The valuation option you choose determines the basis upon which any claim will be adjusted and the maximum liability of the mover. The liability of a mover for loss or damage is based upon the mover’s tariffs, as well as federal laws and regulations, and has certain limitations and exclusions. Valuation is not insurance; it is simply a tariff-based level of motor carrier liability.
· Be wary of quotes that are substantially lower than the rest. “Low ball” price quotes could result in significantly lower-quality service, or they could be an indication of a mover who plans to “up” the price in a moving scam. One of the many horror stories shared by victims of moving fraud involves a rogue mover taking household goods “hostage” and demanding large sums of money – sometimes thousands of dollars – before returning the possessions. (In these cases, the mover often gives the customer a low bid, then ups the price once the goods are on the truck.)
Go With a Name You Know
· There are plenty of quality “name” van lines to choose from. If you have never heard of a particular mover and you have no references from friends or business associates, be very careful! Don’t be swayed by a super-low price from an unknown firm; remember: you’re entrusting your mover with almost all of your personal possessions.
Choosing From Among Similar Estimates
· References are important. If a mover wasn’t recommended by someone you know, ask for the names and phone numbers of satisfied customers. Then call them!
· Consider the attentiveness of the salesperson. Do you have confidence that he or she will be there to help you through planning, packing, and loading?
· Take a drive past the mover’s office or warehouse. Does it reflect the level of quality and professionalism you expect in a service provider?
· Movers are required by law to provide you with a copy of the brochure, “Your Rights and Responsibilities.” In this brochure, the “110% Rule” is explained. The rule states that under a non-bonding estimate, the mover cannot require you to pay more than the amount of the original estimate, plus 10 percent, at the time of delivery. You are obligated to pay any remaining charges over the 110 percent amount, within 30 days.
Wednesday, March 24, 2010
An Excellent Way To Burn Calories
Moving can be a very stressful experience. And as we all know, exercise can be one of the best remedies for stress. The good news is that you can get your exercise while moving because the activities associated with a relocation burn a significant number of calories.
America is heading into moving season -- most of the 43 million Americans who will relocate this year will do so between May and September. Consider the calories they will be burning:
According to www.caloriesperhour.com, a 140-pound person burns per hour:
· 222 calories packing and unpacking boxes;
· 381 calories moving furniture;
· 191 calories moving household items; and
· 572 calories moving boxes/furniture up stairs.
So, just how many hours does it take to move? That depends on whether you do it yourself or hire a professional. For context, it takes about 70-80 boxes to pack and move a 1,500-square-foot home, and about 150-160 boxes to pack and move a 2,500-square-foot home.
It takes an experienced, professional packer about one hour to pack eight to 10 boxes, so the average person could probably pack five to seven boxes per hour. That’s at least 10 hours of packing for a 1,500-square-foot home, for a total calorie expenditure of 2,220! And packing for a 2,500-square-foot home would burn at least 4,662 calories. If you’re moving the boxes and furniture yourself, you can expect to burn even more calories.
Am I protected against loss of damage while my goods are in transit?
Yes, but hoe much protection you have and its cost to you depends on the "valuation" program.
The valuation option you select determines the basis upon which any claim will be adjusted and establishes the maximum liabity. The liability for loss or damage is based upon tariffs, as well as federal laws and regulations, and has certain limitations and exclusions. Valuation is not insurance; it is simply a tariff based motor carrier liability. If you desire insurance, you should consult your insurance company representative about avilable insurance coverage.
Released Rate Liability - Basic Coverage
With this type of valuation, the maximum liability for loss or damage to any article in the shipment is 60 cents multiplied by the weight of the object. This is the basic liability level and is provided at no charge. Example: 10 lb end table is damaged in transit. With 60 cents per lb liability, the maximum liablity will total $6.00. Hence, your claim settlement will total $6.00 for the damaged table.
Full-Value Coverage
Under this protection plan, if your articles are lost or damaged while in the care of your mover, either they will be repaired or replaced with like items, or a cash settlement will be made for the current makret replacement value, regardless of the age of the item. Your mover will determine the appropriate settlement method to be used.
The valuation option you select determines the basis upon which any claim will be adjusted and establishes the maximum liabity. The liability for loss or damage is based upon tariffs, as well as federal laws and regulations, and has certain limitations and exclusions. Valuation is not insurance; it is simply a tariff based motor carrier liability. If you desire insurance, you should consult your insurance company representative about avilable insurance coverage.
Released Rate Liability - Basic Coverage
With this type of valuation, the maximum liability for loss or damage to any article in the shipment is 60 cents multiplied by the weight of the object. This is the basic liability level and is provided at no charge. Example: 10 lb end table is damaged in transit. With 60 cents per lb liability, the maximum liablity will total $6.00. Hence, your claim settlement will total $6.00 for the damaged table.
Full-Value Coverage
Under this protection plan, if your articles are lost or damaged while in the care of your mover, either they will be repaired or replaced with like items, or a cash settlement will be made for the current makret replacement value, regardless of the age of the item. Your mover will determine the appropriate settlement method to be used.
Thursday, March 18, 2010
Packing Tips
Good packing is essential for a good move. If you choose to do some or all of your own packing in preparation for your relocation, it's especially important that you be familiar with the techniques and boxes that will best protect your possessions.
Click on the title Packing Tips for a link to United's packing tip instructions
How and when should I pay?
Tariff provisions require that all charges be paid before your shipment is unloaded at destination (unless prior arrangements have been made for later billing.)
Most national van lines will except one of the following payment methods: cash, traveler's check, money order or cashier's check. In addition, major credit cards can be used to pay for interstate moves only, with advanced approval required prior to loading (unless other billing arrangements have been made.)
All payment forms apply to both binding and non-binding estimates.
If you have received a non-binding estimate and your actual move costs exceed the estimate, you will be required to pay NO MORE than 110% of the estimated delivery cost at delivery. Should your actual costs exceed the estimate by more than 10%, you will be given 30 days after delivery to pay the amount over the 110%. Payment of the estimated charges plus 10% does not apply if goods are delivered into storage. If storage at destination (storage-in-transit) is necessary, all transportation charges must be paid at time of delivery of the shipment to the warehouse. You will them be assessed storage charges based on the applicable rates set forth in the tariff.
Most national van lines will except one of the following payment methods: cash, traveler's check, money order or cashier's check. In addition, major credit cards can be used to pay for interstate moves only, with advanced approval required prior to loading (unless other billing arrangements have been made.)
All payment forms apply to both binding and non-binding estimates.
If you have received a non-binding estimate and your actual move costs exceed the estimate, you will be required to pay NO MORE than 110% of the estimated delivery cost at delivery. Should your actual costs exceed the estimate by more than 10%, you will be given 30 days after delivery to pay the amount over the 110%. Payment of the estimated charges plus 10% does not apply if goods are delivered into storage. If storage at destination (storage-in-transit) is necessary, all transportation charges must be paid at time of delivery of the shipment to the warehouse. You will them be assessed storage charges based on the applicable rates set forth in the tariff.
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